Corrections, complaints and takedown requests
Last updated 20 October 2026
We want to be right. If something on the site is wrong, unfair or should not be there, tell us and we will look at it promptly.
Report a mistake
Email contact@hubofluck.com with the page address and what you believe is wrong, ideally with a source. We confirm receipt, check the evidence, and correct confirmed errors within 48 hours. Substantive corrections are noted on the page. See the editorial policy.
Operators: right of reply
If you represent an operator we have written about, you may ask us to correct a factual error or add a response. Send evidence from a primary source (such as a regulator register entry or your published terms). We decide what to change on the evidence only. We do not remove accurate criticism, change a score or hold back a review in return for payment or commercial terms.
Complaints about Hub of Luck
If you are unhappy with how we handled something, email contact@hubofluck.com with "Complaint" in the subject line. We will acknowledge it within 5 working days and aim to give you a full reply within 20 working days. Complaints about an operator's service, a bet or a withdrawal should go to the operator first and then to its regulator or dispute service. Our complaints by country pages list where to go. We cannot resolve disputes between you and an operator.
Copyright and other content notices
If you believe content on the site infringes your copyright or other rights, email contact@hubofluck.com with "Takedown notice" in the subject and include:
- your name and contact details, and the owner of the right if that is someone else;
- a description of the work and the exact address (URL) of the material on our site;
- a statement that you have a good-faith belief that the use is not authorised by the owner, its agent or the law;
- a statement, made under penalty of perjury where US law applies, that the information is accurate and that you are the owner or authorised to act for the owner;
- your physical or electronic signature.
We act on valid notices promptly, may tell the person who supplied the material, and will consider a properly made counter-notice.
Defamation, privacy and other legal complaints
If you think a page defames you, breaches your privacy or is otherwise unlawful, email contact@hubofluck.com with the page address, the exact words, and why you say they are wrong or unlawful. We will review it fairly and promptly. For privacy rights over personal data, see the privacy policy.
Reporting a safer-gambling concern
If you think a page on our site is encouraging irresponsible or underage gambling, tell us right away and we will review it first. If you need help yourself, go to safer gambling.