Jackpot.com review
New Jersey Division of State Lottery (conditional courier registration) licence 00004, New York State Gaming Commission (lottery courier licence) licence. Run by Lottomatrix USA LLC and Lottomatrix NY LLC. Since 2023.
Updated 15 Oct 2026
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Desk review: what we know before our test
Jackpot.com is a lottery courier: it buys official state lottery tickets at licensed retailers on your behalf, scans them and uploads the image to your account. It is run by Lottomatrix USA LLC and Lottomatrix NY LLC, holds a New York courier licence and a conditional New Jersey courier registration. Prizes under $600 are credited to your account. The main caution: a convenience fee is charged on deposits, and the rate is not published.
- Suits
- Players in New York and New Jersey who want official draw tickets online
- Not for
- Anyone who wants to know every fee before signing up
Researched 15 Oct 2026 from the regulator's register, the operator's own pages and named review sites. No score yet: we score a site only after our real-money test.
Key facts
- Operator
- Lottomatrix USA LLC and Lottomatrix NY LLC, trading as Jackpot. Source: Jackpot.com terms and conditions
- New Jersey
- Conditional registration as a lottery courier service, No. 00004, from 1 May 2024 to 1 May 2027. Source: NJ Division of State Lottery certificate
- New York
- Courier service licence from the New York State Gaming Commission (certificate linked from the site; number not readable). Source: Jackpot.com About us
- Where it works
- Arizona, Arkansas, Colorado, Massachusetts, New Jersey, New York and Ohio; you must be in the state to order, deposit or withdraw. Source: Jackpot.com states
- Since
- 2023 (New York launch on 1 August 2023; New Jersey on 29 May 2024). Source: Jackpot.com press
- Fees
- A convenience fee on deposits; no fee on ticket orders or winnings. The rate is not stated on Jackpot.com. Source: Jackpot.com help centre
- Prizes
- Under $600 credited to your account; larger prizes are claimed from the state with the paper ticket, which Jackpot arranges. Source: Jackpot.com help centre
- Limits
- Deposits up to $600 a day (you can set lower); withdrawals by ACH from $1 to $1,000 per request. Source: Jackpot.com terms and conditions
- Payments
- Debit and credit cards, PayPal, Apple Pay and ACH bank transfer in New York and New Jersey. Source: Jackpot.com help centre
- Withdrawal time (our tests)
- Not yet tested
"Reported" means a review site or news report says so, and we have not yet confirmed it on the regulator's register or the operator's own terms.
Still to confirm
- The deposit fee rate
- The New York licence number
- Current new-customer offer and its terms
What players report
A summary of what players say in public reviews and complaints, not our own test. Reviews lean towards people with problems, and some sites invite reviews from happy customers, so read this as a guide to what to watch for.
Most public reports about Jackpot.com come from BBB complaints. The most common are withdrawals held up or accounts restricted after a withdrawal request, and disputes over whether tickets won or were placed correctly. The company answers nearly every BBB complaint, often with ticket copies or payment proof. Older app reviews praise ease of use and draw alerts. Complaint sites skew to problems, and several BBB complaints were about other businesses.
WithdrawalsMostly negative5 reports, Mar-Jul 2026 (similar reports Jan-Mar 2025)
Players complain of withdrawals declined, delayed past the stated time or held after a win, and one could not get instructions to claim a prize over $1,000. The company says withdrawals pass a 1-2 business day review then 3-4 days by ACH, and in several cases says the money was sent.
Better Business Bureau 1Better Business Bureau 2Better Business Bureau 3
Account closures and restrictionsMostly negative4 reports, Dec 2025-Jul 2026
Players report accounts closed or restricted, often right after a withdrawal request. The company says this was for document review or breaking its terms, and that balances were returned to the original payment method; one player marked their complaint resolved after the account was reopened.
Better Business Bureau 1Better Business Bureau 2Better Business Bureau 3
Tickets and resultsMostly negative5 reports, Oct 2025-Sep 2026
Players dispute whether tickets were placed or won as they expected, including missing Powerball lines, a Pick 3 win not credited and doubts about scratch-off tickets. The company usually replies with ticket copies and explains the result or refund; during the $1.8 billion Powerball run in Sep 2025 it refunded orders it could not fill before the draw.
Better Business Bureau 1Better Business Bureau 2Better Business Bureau 3
PromotionsMixed3 reports, Sep-Dec 2025
Players say advertised free-ticket or sign-up offers did not apply as expected. In two cases the company added the credit after contact, and in another it said referral bonuses are credits that cannot be withdrawn.
Customer supportMostly negative3 reports, Jan-Jul 2026
Some players say support was hard to reach by email or phone, or that emails about a prize claim went unanswered. The company says it can only reply to the email address on the account.
Better Business Bureau 1Better Business Bureau 2Better Business Bureau 3
FeesMostly negative3 reports, Apr 2025-May 2026
Players object to deposit and expedited-withdrawal fees, and one found it dearer than another courier. The company says deposit fees are set out in its terms.
Verification (KYC)Mostly negative2 reports, Jun 2025-Jul 2026
One player's account was restricted for a document review after a withdrawal request, and another stopped using the site rather than send a driving licence and proof of address to withdraw.
Mobile appMixed4 reports, Aug 2023-Nov 2024
Older App Store reviews praise draw alerts, order confirmations, spending limits and ease of use; others report a referral bonus not paid and a $20 scratch-off win pending for over four days. The App Store shows 39K ratings, but the written reviews shown date from 2023-2024.
Read 15 Oct 2026: BBB (51 complaints in 3 years, about 20 read, Jan 2025 to Sep 2026; 15 customer reviews, 10 read), Apple App Store (4 written reviews shown, 2023-2024), Trustpilot (1,448 reviews, but only 2 of the 23 read were clearly about the lottery service). Android app is not on Google Play. Reddit could not be opened. Answers nearly all BBB complaints (41 answered and 10 resolved of 51), often with ticket copies or payment proof; replies to some App Store reviews; Trustpilot says it has not replied to negative reviews, and it replied to 1 of 10 BBB customer reviews read.
How we will test Jackpot.com
A tester opens a real account, deposits, plays and withdraws, timing the withdrawal from request to funds arriving, and checks every safer-gambling tool in the account. Results appear here, dated, with the score.
Not tested yet.
Bonus terms, in plain English
No welcome offer is listed for the US right now.
Safer-gambling tools at Jackpot.com
Not checked yet. We check every tool inside a real account.
Pros and cons
Strengths
- Licensed courier in New York and registered in New Jersey, with certificates linked from the site.
- You own the ticket: it is bought in person and a scan is uploaded to your account.
- No fee on winnings; prizes under $600 are credited automatically.
- Daily deposit cap, spend limits, time-outs and self-exclusion up to lifetime.
Watch out for
- The deposit convenience fee rate is not published on the site.
- Withdrawals are capped at $1,000 per request.
- Liability is capped at $50 and disputes go to binding arbitration with a class-action waiver.
- Support is by email and contact form only.
Before you sign up at Jackpot.com
- Compare it with the other licence-checked sites in New Jersey.
- how to check a licence yourself.
- Work out what a bonus really costs with the wagering requirement calculator.
- If it will not pay you, see how to complain about a gambling site, by country. Set limits first: safer gambling tools and help.
Questions people ask
Is Jackpot.com legit?
Jackpot.com is a lottery courier: it buys official state lottery tickets at licensed retailers on your behalf, scans them and uploads the image to your account. It is run by Lottomatrix USA LLC and Lottomatrix NY LLC, holds a New York courier licence and a conditional New Jersey courier registration. Prizes under $600 are credited to your account. The main caution: a convenience fee is charged on deposits, and the rate is not published. Check the licence on the regulator's public register before you deposit.
How long do Jackpot.com withdrawals take?
We have not tested a withdrawal yet.
Can I set a deposit limit at Jackpot.com?
We have not checked yet. We will confirm it in a real account during our test.
About this review
Written by Hub of Luck Editorial Team. Last updated 15 Oct 2026. Methodology, editorial policy.
How this review is made: our AI-assisted reviews desk checks the licence on the regulator's register, reads the operator's terms and public player feedback, and keeps this page up to date. Scores are added only after a real-money test by our editorial team.